Contact & Support
Get help with NavigateUZ or reach out to our team.
Need Help? Sign in to Submit a Ticket
All support is handled through in-app messaging. Sign in with your university Google account to create, track, and manage support tickets.
Sign in with GoogleUse your @students.uz.ac.zw or @uz.ac.zw account
How In-App Support Works
1. Submit a Ticket
Describe your issue, select a category, and attach screenshots if needed.
2. Get Replies
Our support team responds within your ticket thread. You get notified instantly.
3. Track Progress
Monitor your ticket status from Open through to Resolved — all in one place.
Contact Information
Address
630 Churchill Ave, Mount Pleasant, Harare
Phone
+263 24 230 3211
Email
info@navigateuz.co.zw
Office Hours
Monday - Friday8:00 AM - 5:00 PM
Saturday9:00 AM - 1:00 PM
SundayClosed
Average response time
Under 4 hours
Need Urgent Help?
For campus emergencies or urgent technical issues, contact our 24/7 support line.
Call Emergency LineFor non-urgent issues, please sign in and submit a support ticket.
Frequently Asked Questions
Is NavigateUZ free for students?
Yes! NavigateUZ is completely free for all University of Zimbabwe students and staff. Simply sign in with your university Google account.
How do I get support?
Sign in with your university Google account and submit a support ticket. Our team will respond within your ticket thread, and you'll be notified of updates in real-time.
Does the app work offline?
The mobile app supports offline maps for basic navigation. Full features require an internet connection.
How accurate is the indoor navigation?
Our indoor positioning system provides 2-3 meter accuracy in equipped buildings. GPS handles outdoor navigation.
Can I suggest a feature or report a bug?
Absolutely! Sign in and submit a support ticket under the "Feature Request" or "Bug Report" category. We actively incorporate user feedback into our roadmap.