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Find answers to common questions or get in touch with support
Frequently Asked Questions
Open the Navigation page from the sidebar or dashboard. You can search for any building, room, or facility. Once selected, the app will display turn-by-turn directions from your current location. You can also tap "Navigate" on any room or building card throughout the app.
Go to the Booking page from the sidebar. Select your preferred date, time slot, and any requirements such as minimum capacity. Browse available rooms and tap "Book" on your preferred space. You will receive a QR code for check-in. Please note that you must check in within 15 minutes of your booking start time.
Ensure that location services are enabled in your device settings and that you have granted CampusNav permission to access your location. You can check this in Settings > Privacy > Location Sharing. Indoor positioning requires Bluetooth to be enabled as well. If issues persist, try refreshing the page.
You can bookmark any building, room, or dining venue by tapping the bookmark icon on its detail page. Your saved locations appear on the Bookmarks page accessible from the sidebar. You can also set your favourite rooms for quick access from the dashboard.
Yes, CampusNav supports offline map viewing. Go to Settings and enable "Offline Maps" to download building floor plans and campus maps. Note that real-time occupancy data and navigation will require an internet connection, but basic maps and your saved bookmarks will be available offline.
You can report issues through the Reviews page by selecting the facility and describing the problem. For urgent maintenance issues, contact Campus Services directly using the numbers listed on the Emergency page. You can also email facilities@uz.ac.zw with the room number and a description of the issue.
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