Support Tickets
TKT-001
TKT-001
High
Open
Cannot access course registration portal
2
Assigned
3
In Progress
4
Resolved
5
Closed
Conversation
TM
Tendai Moyo
Student
22 Mar, 09:00
I keep getting 'Access Denied' when trying to register for courses. My student ID is R2012345A and I am in 3rd year Computer Science.
IT
IT Support
Support Agent
22 Mar, 10:30
Thank you for reporting this. We can see your account has a registration hold due to a fee clearance issue. Have you checked with the Finance office?
TM
Tendai Moyo
Student
23 Mar, 08:15
I checked with Finance and they confirmed my fees are cleared. They said it might be a system sync issue.
Internal Note
Visible to staff only
Checked with Finance dept — fee clearance confirmed. Likely a sync delay between SIMS and registration portal. Need to investigate the batch sync job.
James Chikwava
23 Mar, 09:00
Status
Priority
Assignee
IS
IT Support
Support Agent
Submitter
TM
Tendai Moyo
Studenttendai@students.uz.ac.zw